Returns by Bookstores and Wholesalers

Print Products

Returns of shrink-wrapped print products will be accepted up to one (1) year from the invoice date provided the products are in saleable condition and in their original packaging and the shrink-wrapping is not broken. Print products purchased on a final-sale basis may not be returned.

All credit notes MUST be used within one (1) year of the credit note being issued.


Ebook sales are considered final and may not be returned for refund or credit.

Custom Products

Custom products (both print and electronic) are subject to the return procedures outlined above. All custom products are limited to a maximum return of 10 percent of the quantity of the product ordered.

Electronic Resources

Ebook purchases from the Emond website are final sale. PIN code cards bundled with a print product cannot be returned for credit, nor can they be re-activated or re-issued once redeemed. The re-selling of PIN code cards is prohibited. CDs, DVDs, or standalone PIN code card purchases cannot be returned if the original shrink-wrapping has been opened or broken.

All returns require a Return Authorization number (RA#).

This helps us serve you more efficiently and expeditiously. Returns without a RA# will be returned to the sender at the sender’s expense. Please ensure when requesting an RA# that you have the product title, ISBN, invoice number, quantity being returned, and a reason for the return. Only books in saleable condition and in original shrink-wrapping will be accepted for a credit or refund.

To request your RA#, contact This email address is being protected from spambots. You need JavaScript enabled to view it .

Returns must be sent to our warehouse at:

Emond Publishing
1145 Nicholson Road, Unit 1
Newmarket, ON
L3Y 9C3

Returns sent to our corporate offices will be refused and returned to the sender at the sender's expense.

Returns will be processed within 30 days of receipt at our warehouse. Larger returns may take longer. Return shipping costs are the responsibility of the purchaser.



Service Update

Customer Service Response: Normal. You should recieve a response within one business day. If you can't reach us by phone, please email

Domestic Shipping: Normal. All deliveries are currently NSR. Shipments to P.O. boxes and unit numbers may take longer due to Canada Post delays. Shipping estimates can be found here.

International Shipping: Shipments outside Canada and the USA have been temporarily suspended.

We will update this notice as developments occur.