Returns by Libraries, Companies, and Professionals

Print Products

All print products may be returned within 30 days of invoice date for a credit or refund. Print products that include an electronic component cannot be returned if the electronic component has been redeemed or downloaded. Print products purchased on a final-sale basis may not be returned.


Ebook purchases from the Emond website are final sale. PIN code cards bundled with a print product cannot be returned for credit, nor can they be re-activated or re-issued once redeemed. The re-selling of PIN code cards is prohibited. CDs, DVDs, or standalone PIN code card purchases cannot be returned if the original shrink-wrapping has been opened or broken.

Event Tickets

Event ticket purchases are final sale, and cannot be refunded. However tickets are transferrable, so you may sell or give your ticket to another individual if you are unable to attend.

All returns require a Return Authorization number (RA#). This helps us serve you more efficiently and expeditiously. Returns without an RA# will be returned to the sender at the sender’s expense. Please ensure when requesting an RA# that you have the product title, ISBN, invoice number, quantity being returned, and a reason for the return. Only books in saleable condition (no damage, no stamping, no stickers, no highlighting, etc.) will be accepted for a credit or refund.

To request your RA# contact This email address is being protected from spambots. You need JavaScript enabled to view it .

Returns must be sent to our warehouse at:

Emond Publishing
1145 Nicholson Road, Unit 1
Newmarket, ON
L3Y 9C3

Returns sent to our corporate offices will be refused and returned to the sender at the sender's expense.

Returns will be processed within 30 days of receipt at our warehouse. Larger returns may take longer. Return shipping costs are the responsibility of the purchaser.



Service Update

Customer Service Response: Normal. You should recieve a response within one business day. If you can't reach us by phone, please email

Domestic Shipping: Normal. All deliveries are currently NSR. Shipments to P.O. boxes and unit numbers may take longer due to Canada Post delays. Shipping estimates can be found here.

International Shipping: Shipments outside Canada and the USA have been temporarily suspended.

We will update this notice as developments occur.